Customer Communications Management
for the Healthcare Industry

Improved communications and processes increases engagement and promotes better health outcomes.

A New Communication Strategy

For Healthcare Payors

Your members continue to expect more from the communications you send. They want to engage with you consistently and across the delivery channels they prefer. But government regulations, increasing call volumes, and legacy systems all place a strain on your operations. It’s time to look at your communications strategy in a new way.

Simplify Your Technology Landscape

The DataOceans Oceanus platform simplifies your technology landscape with one end-to-end solution that connects to your data wherever it lives. Oceanus unlocks your siloed systems and streamlines operations, integrating your disparate data to create and deliver highly effective omni-channel communications like bills, EOBs, notices and alerts.

Target communications for more effective population health management.

Rapidly respond to changing regulations and business requirements.

Simplify EOBs by providing explanations directly on statements.

Manage compliance and messaging variance across multiple states.

Save on printing and mailing costs by increasing document eDelivery.

Enable prescription and other health messaging to improve adherence.

Decrease call volumes by moving members to lower cost self-servicing channels.

Govern and audit all communications sent to a single member.

Digitally Transform Your Customer Interactions

Our experts work closely with you to understand your unique business requirements. We optimize your business processes and communication designs. The result is a CCM platform that is highly effective, easy to manage and rapidly delivers a return on your investment.

Want to learn more? Take the next step.

Schedule a free, half-hour session with one of our CCM experts to learn how we can transform your member communications.

For Healthcare Providers

When you improve patient touchpoints, you improve patient health and satisfaction. The DataOceans platform delivers effective and engaging patient communications across multiple channels like email, print, and mobile.

The Complete Platform for Patient Communications

Reduce re-admissions; improve the discharge experience with summarized care content.

Deliver targeted messaging for long-term quality of care improvement.

Find new revenue opportunities with targeted marketing based on your data.

Reduce high call volumes and give staff enhanced call center capabilities.

Move patients from costly print communications to eDelivery.

Speed time to payment with an integrated payment portal.

Designed To Simplify Your Communications

Legacy communications solutions come with a high total cost of ownership and limited business enablement. Even routine communication changes can require IT projects with long timelines. Our deployment process rapidly connects your data sources to deliver a complete communications platform without requiring a full-scale integration project, so you can see a return on investment in as little as 90 days.

Want to learn more? Take the next step.

Schedule a free, half-hour session with one of our CCM experts to learn how we can transform your patient communications.

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